About

Cancellation Policy

HerNails Policies PLEASE READ ALL POLICIES BEFORE BOOKING YOUR APPOINTMENT. BY BOOKING, YOU ACKNOWLEDGE AND AGREE TO THE FOLLOWING POLICIES. HEALTH & WELLNESS Please do not come to your appointment if you are sick or experiencing symptoms of illness. We are happy to help you reschedule when appropriate. SCHEDULING Please select **add-ons** you would like when booking your appointment. Failure to select the correct services may result in us not having enough time to complete everything you would like. If you would like nail art or designs, please select the appropriate option under “ADD ONS then DESIGNS.” If you are coming in with existing product that needs to be removed for a new set, please select “SOAK OFF” in addition to your desired service. For returning clients Dip Powder is not required for “soak-offs” already included in service. For the comfort and safety of everyone, our private suite can accommodate a maximum of five people at a time, including both nail technicians. Please plan accordingly. We appreciate your understanding and want to provide everyone with a comfortable and relaxing experience. CANCELLATION & RESCHEDULING POLICY We understand that unexpected situations happen. If you need to cancel or reschedule your appointment, please contact Faith or Lala as soon as possible. Appointments canceled or rescheduled at least 24 hours before the scheduled appointment time will not be charged a cancellation fee. Appointments canceled or rescheduled less than 24 hours before the scheduled appointment time will be charged 50% of the services booked. No-call/no-shows will also be charged 50% of the services booked. Cancellation fees must be paid before booking another appointment. LATE POLICY Please arrive on time for your scheduled appointment. If you are running late, please contact us as soon as possible. Arriving 10 minutes or more after your scheduled appointment time may result in your appointment being shortened or canceled depending on the services booked and the time available. If your appointment must be canceled due to your late arrival, the 50% cancellation fee will apply. FIXES & REPAIRS We want you to love your nails! If you experience lifting, breaking, chipping, or another service-related issue, please contact us within 7 days of your appointment. Qualifying fixes within this period will be provided at no additional charge. Repairs requested after 7 days will be charged accordingly. Damage caused by accidents, improper care, picking, biting, or other circumstances unrelated to the original service may be subject to a repair fee, even within the 7-day period. NEW CLIENTS New clients, please arrive with bare nails whenever possible. For the quality and integrity of our work, we do not fill over another nail technician’s work. If you currently have product on your nails, please select the appropriate “ADD ONS FOR SOAK OFF” service when booking so adequate time is reserved. You will receive a personal text message from us to confirm your appointment. SERVICE SATISFACTION We put a great deal of time and care into every service. Throughout your appointment, we encourage you to communicate with us about your desired shape, length, color, design, or any adjustments you would like. Please let us know of any concerns before your service is completed so we have the opportunity to make adjustments. Once your service has been completed, approved, and paid for, all sales are final and no refunds will be issued. Our 7-day fix policy still applies to qualifying service-related issues. ADDITIONAL POLICIES HerNails reserves the right to refuse or discontinue service when necessary. Prices are subject to change. The price listed at the time of booking may vary if additional services, designs, repairs, removals, or add-ons are requested during your appointment. By booking an appointment with HerNails, you confirm that you have read, understood, and agreed to these policies.